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PRIVACY POLICY

NyxiGale Pvt. Ltd.

Effective Date: February 15, 2026
Last Updated: February 15, 2026

Table of Contents

  1. Introduction
  2. Information We Collect
  3. How We Use Your Information
  4. How We Share Your Information
  5. Cookies and Tracking Technologies
  6. Data Security
  7. Your Rights and Choices
  8. Data Retention
  9. Children's Privacy
  10. International Data Transfers
  11. Third-Party Services
  12. Changes to This Privacy Policy
  13. Contact Us

1. Introduction

Welcome to NyxiGale Pvt. Ltd. ("NyxiGale," "we," "us," or "our"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you:

  • Visit our website (nyxigale.com)
  • Use our services, including custom software development, game development, and IoT solutions
  • Purchase or use our products (AichoPaicho, Vehicle Crash Detection System, etc.)
  • Interact with us through email, phone, or other communication channels

By accessing or using our services, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use our services.

2. Information We Collect

We collect several types of information from and about users of our services.

2.1 Information You Provide Directly

Contact and Inquiry Information

When you contact us or submit an inquiry, we collect:

  • Name
  • Email address
  • Phone number
  • Company name
  • Project details and requirements
  • Any other information you choose to provide

Account Information (For Client Portal)

If we provide you with access to a client portal:

  • Username and password
  • Contact preferences
  • Communication history
  • Project files and documents

Project and Service Information

When you engage our services:

  • Project specifications and requirements
  • Technical documentation
  • Feedback and communications
  • Payment and billing information

Job Application Information

If you apply for a position with us:

  • Resume/CV
  • Cover letter
  • Portfolio or work samples
  • References
  • Any other information you provide in your application

2.2 Information We Collect Automatically

Website Usage Information

When you visit our website, we automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Pages visited and time spent on pages
  • Referring website
  • Links clicked
  • Date and time of visits

Analytics Information

We use analytics services to understand how visitors use our website:

  • Traffic sources
  • User behavior patterns
  • Geographic location (country/city level)
  • Device and browser statistics
  • Page performance metrics

2.3 Information from Third Parties

Social Media

If you connect with us through social media platforms (LinkedIn, Twitter, etc.), we may receive information from those platforms in accordance with their privacy policies.

Business Partners

We may receive information about you from business partners or referral sources when you're referred to us for services.

Public Sources

We may supplement the information we collect with publicly available information to better understand your business needs (e.g., company website, public profiles).

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 To Provide and Deliver Services

  • Process and fulfill service requests
  • Deliver custom software, games, or IoT solutions
  • Provide customer support and respond to inquiries
  • Manage client projects and relationships
  • Process payments and transactions
  • Send service-related communications

3.2 To Improve and Optimize

  • Analyze website usage and user behavior
  • Improve our website, services, and products
  • Develop new features and offerings
  • Conduct research and analysis
  • Test and optimize performance

3.3 To Communicate With You

  • Respond to your inquiries and requests
  • Send project updates and notifications
  • Provide technical support
  • Send newsletters and marketing communications (with your consent)
  • Notify you about service changes or updates
  • Conduct surveys and gather feedback

3.4 For Marketing and Business Development

  • Promote our services and products
  • Send promotional materials (with your consent)
  • Analyze market trends and opportunities
  • Personalize your experience on our website
  • Display relevant content and recommendations

3.5 For Legal and Security Purposes

  • Comply with legal obligations and regulations
  • Protect our rights and property
  • Prevent fraud and unauthorized access
  • Respond to legal requests and court orders
  • Enforce our terms and policies

4. How We Share Your Information

4.1 We Do Not Sell Your Data

NyxiGale does not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 Service Providers and Partners

We share information with trusted third-party service providers who assist us in operating our business:

Hosting and Infrastructure

  • Cloud hosting providers (AWS, DigitalOcean, Vercel, Cloudflare)
  • Content delivery networks (CDN)
  • Email service providers

Analytics and Performance

  • Google Analytics
  • Performance monitoring tools
  • Crash reporting services

Communication Tools

  • Email marketing platforms
  • Customer support systems
  • Video conferencing tools

Payment Processing

  • Payment gateways and processors
  • Accounting and invoicing software

These providers are contractually obligated to:

  • Use your information only for the services they provide to us
  • Protect your information with appropriate security measures
  • Not use your information for their own purposes

4.3 Business Transfers

If NyxiGale is involved in a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any change in ownership or use of your information.

4.4 Legal Requirements and Protection

We may disclose your information when required by law or when we believe disclosure is necessary to:

  • Comply with legal obligations, court orders, or government requests
  • Enforce our Terms of Service or other agreements
  • Protect the rights, property, or safety of NyxiGale, our clients, or others
  • Prevent fraud or security threats
  • Respond to emergency situations

4.5 With Your Consent

We may share your information with third parties when you explicitly provide consent, such as:

  • Authorizing us to share project information with partners
  • Requesting integration with third-party services
  • Participating in case studies or testimonials (we always ask permission)

4.6 Aggregated or Anonymized Data

We may share aggregated or anonymized information that cannot reasonably be used to identify you, such as:

  • Industry trends and statistics
  • Website usage analytics
  • Performance benchmarks

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device by websites you visit. We use cookies and similar tracking technologies to improve your experience and analyze website usage.

5.2 Types of Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function:

  • Session management
  • Security features
  • Load balancing
  • Basic functionality

Analytics Cookies (Optional)

These cookies help us understand how visitors use our website:

  • Google Analytics
  • Page view tracking
  • User behavior analysis
  • Traffic source identification

Functionality Cookies (Optional)

These cookies enhance your experience:

  • Language preferences
  • Display preferences
  • Previously entered information

Marketing Cookies (Optional)

These cookies are used for marketing purposes:

  • Tracking conversion from marketing campaigns
  • Personalizing content
  • Retargeting (we use this sparingly, if at all)

5.3 Managing Cookies

You can control cookies through your browser settings:

Browser Controls:

  • Most browsers allow you to refuse or delete cookies
  • Instructions vary by browser (Chrome, Firefox, Safari, Edge)
  • Note: Disabling cookies may affect website functionality

Opt-Out Tools:

  • Google Analytics Opt-out: Browser Add-on
  • Do Not Track signals: We honor Do Not Track browser settings

Our Cookie Preference:

When you visit our website, you can manage your cookie preferences through our cookie consent banner.

5.4 Other Tracking Technologies

Web Beacons (Pixels)

Small graphic images used in emails and web pages to track:

  • Email open rates
  • Click-through rates
  • Webpage interactions

Local Storage

Browser storage for:

  • Website preferences
  • Application data
  • Cache management

6. Data Security

6.1 Security Measures

We implement industry-standard security measures to protect your information:

Technical Security:

  • TLS 1.3 encryption for all data transmission
  • Encryption of sensitive data at rest (AES-256)
  • Secure authentication and access controls
  • Regular security audits and vulnerability assessments
  • Intrusion detection and prevention systems
  • Secure development practices and code reviews

Physical Security:

  • Secure data centers with 24/7 monitoring
  • Restricted physical access to servers
  • Backup and disaster recovery procedures

Administrative Security:

  • Employee training on data protection
  • Access controls based on need-to-know principle
  • Background checks for employees with data access
  • Confidentiality agreements with all staff and contractors

6.2 Security Limitations

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6.3 Your Responsibilities

To help protect your information:

  • Use strong, unique passwords
  • Do not share your login credentials
  • Keep your contact information up to date
  • Report any suspicious activity immediately
  • Log out from shared or public devices

6.4 Data Breach Notification

In the unlikely event of a data breach affecting your personal information, we will:

  • Notify affected individuals within 72 hours of discovery
  • Inform relevant regulatory authorities as required by law
  • Provide guidance on protective measures you can take
  • Conduct a thorough investigation and implement corrective measures

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

7.1 Access and Portability

Right to Access:

  • Request a copy of the personal information we hold about you
  • Receive information about how we use your data

Right to Data Portability:

  • Receive your data in a structured, commonly used format
  • Transmit your data to another service provider

7.2 Correction and Updates

Right to Rectification:

  • Correct inaccurate or incomplete information
  • Update your contact details and preferences
  • Request we update information we hold about you

7.3 Deletion

Right to Erasure ("Right to be Forgotten"):

  • Request deletion of your personal information
  • Note: We may retain certain information as required by law or for legitimate business purposes (e.g., tax records, contracts)

7.4 Restriction and Objection

Right to Restrict Processing:

  • Limit how we use your information
  • Temporarily suspend processing while disputes are resolved

Right to Object:

  • Object to processing based on legitimate interests
  • Opt out of direct marketing at any time
  • Object to automated decision-making (if applicable)

7.5 Marketing Communications

Opt-Out Options:

  • Unsubscribe link in all marketing emails
  • Contact us directly to opt out
  • Update preferences in your account settings

What You'll Still Receive:

  • Service-related communications (project updates, invoices, support)
  • Legal notices and policy updates
  • Security alerts

7.6 How to Exercise Your Rights

To exercise any of these rights, contact us at:

Email: [email protected]
Subject Line: Privacy Rights Request

Include in your request:

  • Your full name and contact information
  • Specific right you wish to exercise
  • Details to help us locate your information
  • Verification of your identity (for security)

Response Time:

  • We will respond to requests within 30 days
  • Complex requests may take up to 60 days (we'll notify you)
  • We may request additional information to verify your identity

8. Data Retention

8.1 How Long We Keep Your Data

We retain personal information for as long as necessary to:

Active Relationships:

  • Duration of client relationship
  • As long as your account is active
  • To provide ongoing services and support

Legal and Business Requirements:

  • Comply with legal obligations (tax records: 7 years)
  • Resolve disputes and enforce agreements
  • Maintain business records
  • Prevent fraud and abuse

Marketing and Communications:

  • Until you unsubscribe or request deletion
  • Reasonable period after last interaction (typically 3 years)

8.2 Deletion After Retention Period

When retention periods expire:

  • Personal information is securely deleted or anonymized
  • Backups are purged according to our backup retention schedule
  • Physical records are securely destroyed

8.3 Exceptions

We may retain information longer when:

  • Required by law or regulation
  • Necessary for legal proceedings
  • You have explicitly consented to longer retention
  • Anonymous or aggregated data (no longer identifies you)

9. Children's Privacy

NyxiGale's services are not intended for children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We do not knowingly collect personal information from children.

If we discover we have collected information from a child:

  • We will delete the information as soon as possible
  • We will not use the information for any purpose

If you are a parent or guardian:

  • Contact us immediately if you believe your child has provided personal information
  • Provide proof of guardianship for verification
  • We will work with you to delete the information

10. International Data Transfers

10.1 Global Operations

NyxiGale is based in Nepal, but we serve clients globally. Your information may be:

  • Transferred to and stored in Nepal
  • Processed in countries where our service providers operate
  • Accessed by our team members from various locations

10.2 Data Protection Standards

When transferring data internationally, we ensure adequate protection through:

Legal Mechanisms:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions (where available)
  • Explicit consent when required

Technical Safeguards:

  • Encryption during transit and at rest
  • Secure data transfer protocols
  • Access controls and monitoring

10.3 Your Rights

If you are located in the EEA, UK, or other regions with specific data protection laws:

  • Your data is protected regardless of where it's processed
  • You retain all rights under applicable data protection laws
  • You can contact your local data protection authority with concerns

11. Third-Party Services

11.1 Third-Party Websites

Our website may contain links to third-party websites, services, or resources. This Privacy Policy does not apply to these external sites.

We are not responsible for:

  • Privacy practices of third-party websites
  • Content on external sites
  • Your interactions with third parties

We recommend:

  • Reading the privacy policies of any third-party sites you visit
  • Understanding how they collect and use your information
  • Exercising caution when providing personal information

11.2 Third-Party Service Providers

We work with reputable service providers, including:

Cloud Infrastructure:

  • Amazon Web Services (AWS)
  • DigitalOcean
  • Vercel
  • Cloudflare

Analytics:

  • Google Analytics
  • Plausible Analytics (privacy-focused alternative)

Communication:

  • Email service providers
  • Support ticketing systems

Payment Processing:

  • Stripe
  • PayPal
  • Bank transfer services

Each provider has their own privacy policy and data handling practices.

11.3 Social Media Integration

Our website may include social media features:

  • Share buttons (Twitter, LinkedIn, etc.)
  • Embedded content from social platforms
  • Links to our social media profiles

Note: These features may collect your IP address, page information, and may set cookies. Your interactions with these features are governed by the privacy policies of the respective social media companies.

12. Changes to This Privacy Policy

12.1 Updates and Modifications

We may update this Privacy Policy from time to time to reflect:

  • Changes in our practices
  • New legal requirements
  • Technological developments
  • Business developments or new services

12.2 Notification of Changes

When we make changes, we will:

For Minor Changes:

  • Update the "Last Updated" date at the top
  • Post the updated policy on our website

For Material Changes:

  • Provide prominent notice on our website
  • Send email notification (if we have your email address)
  • Request explicit consent if required by law

12.3 Continued Use

Your continued use of our services after the effective date of the updated Privacy Policy constitutes your acceptance of the changes. If you do not agree with the updated policy:

  • Stop using our services
  • Contact us to discuss concerns
  • Request deletion of your information

12.4 Version History

Previous versions of this Privacy Policy are available upon request.

13. Contact Us

13.1 Privacy Questions and Concerns

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Privacy Officer
NyxiGale Pvt. Ltd.
Kathmandu, Bagmati Province, Nepal

Email: [email protected]
General Inquiries: [email protected]
Website: www.nyxigale.com

13.2 Response Time

We aim to respond to all privacy inquiries within:

  • Standard requests: 48 hours acknowledgment, 30 days full response
  • Urgent security concerns: 24 hours
  • Data subject rights requests: 30 days (may extend to 60 days for complex requests)

13.3 Data Protection Authority

If you are located in the EEA, UK, or another jurisdiction with a data protection authority, you have the right to lodge a complaint with your local supervisory authority if you believe we have not addressed your concerns adequately.

13.4 Additional Contact Methods

For Clients:

  • Use your dedicated project manager contact
  • Access support through the client portal

For Service-Specific Issues:

Additional Information

California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know:

  • Categories of personal information collected
  • Sources of information
  • Business purposes for collection
  • Categories of third parties with whom we share information

Right to Delete:

  • Request deletion of your personal information

Right to Opt-Out:

  • We do not sell personal information, so opt-out is not necessary

Right to Non-Discrimination:

  • We will not discriminate against you for exercising your CCPA rights

How to Exercise CCPA Rights:

European Residents (GDPR)

If you are located in the European Economic Area (EEA) or United Kingdom:

Legal Basis for Processing:

  • Consent: When you provide explicit consent
  • Contract: To perform services you've requested
  • Legal Obligation: To comply with legal requirements
  • Legitimate Interests: For business operations and improvements

Your GDPR Rights:

  • All rights listed in Section 7 above apply
  • Right to lodge a complaint with a supervisory authority
  • Right to withdraw consent at any time

Data Protection Officer:

Definitions

Personal Information: Information that identifies, relates to, or could reasonably be linked with you.

Processing: Any operation performed on personal information, including collection, storage, use, disclosure, and deletion.

Service Providers: Third parties who process information on our behalf.

Cookies: Small text files stored on your device by websites.

Acknowledgment

By using NyxiGale's services, you acknowledge that:

  1. You have read and understood this Privacy Policy
  2. You consent to the collection, use, and disclosure of your information as described
  3. You understand your rights and how to exercise them
  4. You agree to the terms outlined in this Privacy Policy

Last Updated: February 15, 2026

Thank you for trusting NyxiGale with your information. Your privacy matters to us.

Document Version: 1.0
Effective Date: February 15, 2026